Refund Policy

At Regalis Watches, we want you to be satisfied with your purchase. If you are not satisfied with your order, please review the refund and return conditions below.

Returns

You may request a return by contacting us at ravindun934@gmail.com.

To be eligible for a return, the item must be returned in its original condition, unused, and with any original packaging, accessories, documentation, or other items supplied with the order.

Items that are damaged, altered, used, or returned without the original packaging may not be eligible for a refund.

Return Period

Return requests must be submitted within 14 days of receiving your order.

Please contact us before sending any item back. We will provide instructions regarding the return process.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at ravindun934@gmail.com.

Please provide your order number and clear photographs showing the condition of the item and packaging so that we can investigate the issue and provide an appropriate solution.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Non-Refundable Items

A refund may not be available for:

• Items that have been used or worn.

• Items damaged after delivery due to misuse, accident, or improper handling.

• Items that have been altered, modified, or repaired without our authorization.

• Items returned without required accessories, packaging, or documentation where applicable.

• Items returned after the applicable return period.

Nothing in this policy affects any mandatory consumer rights that apply to you under applicable law.

Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

Where an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied, we will review the circumstances and determine the appropriate return or shipping arrangement in accordance with applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at ravindun934@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the return process may apply.

Contact Us

For questions regarding returns, refunds, or cancellations, please contact:

Regalis Watches
Email: ravindun934@gmail.com
Website: regaliswatches.com
Address:
129 Collins House
Whiting Avenue
Barking
IG11 8JT
United Kingdom

Last updated: September 18, 2026